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Terms & Conditions

Notice To Dealers

If you are a dealer, please consult your sales or customer support representative for information on your specific terms and conditions. The terms detailed below apply only to residential online purchases made by end consumers.
 

Scope

Our Terms and Conditions, Pricing, and Shipping Terms apply to residential online purchases made by end consumers within the contiguous United States. Customers living in remote or limited access areas may be subject to additional shipping charges. The website will not calculate these at checkout, however we will contact you regarding any extra fees before processing your order.
 
Shipments to Alaska and Hawaii will be subject to additional shipping charges and may not be available in all areas. If you have any questions, please email us at info@palmspringsrattan.com or if you have placed an order, we will contact you to review shipping costs and availability.
 
Canadian orders can be processed via email or telephone and will include additional shipping charges, applicable taxes, and customs brokerage fees.
 
Orders originating in the United States but being delivered to an overseas address can be delivered to a shipping port or freight forwarding service.
 
We are unable to make any arrangements beyond delivery to your port or freight forwarder. Oversees transport, final delivery to an overseas address, local duties, customs charges, surcharges, and taxes are the responsibility of the consumer.
 

Ordering

If you need help placing an order, have questions about product availability, pricing, have a non-standard request, or would just like our assistance, email us at info@palmspringsrattan.com and we will return your call or email within one business day.
 

Payment Methods

We accept Visa, MasterCard, and Discover cards. Money orders and personal checks are acceptable, via mail, however this may cause a delay in shipping. We do not offer COD terms, and all orders must be paid in full before shipping. NOTE: Purchases with a final destination outside of the US or Canada can only be paid by check, money order, or wire transfer and must be paid in full including freight, before a shipping date can be scheduled. Credit cards are not accepted for sales outside of the United States or Canada.
 

Order Time

Palm Springs Rattan is one of the largest volume casual furniture dealers in the Southeastern United States and maintains over $15 million of inventory at all times! In-stock items will be shipped within 2 weeks or less upon confirmation of your order. If the merchandise you selected has to be special ordered, your order will ship within 6-8 weeks. If any of the products you’ve ordered are temporarily out of stock or there will be an unusual delay, we will notify you and explain all available options.
 

Sales Tax

We do not charge sales tax for orders shipped outside of Florida. It is your responsibility to handle any state or local “use” taxes that may apply to your purchase. If your order is going directly overseas, from a port in Florida, sales tax will be assessed. The sales tax will be refunded to you once we have received a bill of lading showing that the merchandise was loaded directly into a ship with an overseas destination.
 

Warranties

Palm Springs Rattan offers a one year warranty against manufacturer defects on all of the products sold for residential use through www.palmspringsrattan.com.
 
Colorfastness, glass table tops, and wear of fabrics is not warranted. Acts of nature, misuse or abuse are not warranted. Proof of purchase and delivery dates are required for warranty claims. Due to the nature of many handcrafted products, each item is unique. Slight product variations are a normal expected occurrence. Palm Springs Rattan, at its discretion, reserves the right to repair or replace items under warranty.
 
If you have any questions about the warranties or would like to file a warranty claim, please contact our service department at service@palmspringsrattan.com or call us at (727) 254-5536 we will be happy to assist you. Please note that the warranties do not cover labor or transportation beyond one year.
 
Coast to Coast Service
We have nearly 40 years in the furniture business and do our best to provide only high quality durable products that are built to last. If you experience a problem with your furniture, please contact us to arrange for a local repair under the terms of the warranty.
 

Delivery

Small items will be delivered by either UPS or the USPS. All large or heavy deliveries will be completed by a common carrier and be “curbside” delivery. This means that the delivery personnel are not obligated to bring the items into your home, or to remove packing materials. Enhanced delivery services are available in most areas; please email us at inf@palmspringsrattan.com for more information.
 

Delivery Damage

When you receive your order, please inspect your items immediately, damage MUST be noted at the time of delivery! Insist on inspecting your items before signing the carrier’s paperwork. Refuse any items that are damaged beyond reasonable repair and notify us as soon as possible at info@palmspringsrattan.com , or call us at (727) 254-5536. If you receive an item via UPS or USPS please notify us of damage right away.
 

Order Cancellations - Return Policy

If you decide to return an item within 7 days of delivery, you will be responsible for the freight charges to return it as well as a 25% restocking fee. If the item is returned in a damaged condition, additional charges may apply. Be sure that any returns are very well packed, padded, and wrapped. All return shipments must be pre-arranged with our us at info@palmspringsrattan.com or call us at (727) 254-5536. Please call us if you would like an estimate on the return shipping charges.
 

Special Order Merchandise

Special order merchandise is any merchandise that you require us to make that we do not normally stock. Any deposits made for special order merchandise is considered to be an expression of “Good Faith” by the buyer. Based on this expression, the merchandise is ordered and manufactured particularly to the buyer’s specifications and therefore any deposits up to 50% of the order total, are non-refundable. Special Order merchandise is not refundable.
 

Refunds and Exchanges

If you require a credit, after verification, Palm Springs Rattan will only issue the credit to the original account number to which it was charged after we have received the product back and it has been fully inspected.
 
If a transaction requires product to be returned to us, that product must be returned within 15 days of when the return arrangement was made with our service department. If the product is not returned within 15 days, the customer will be charged for the unreturned items and shipping. All refunds will be voided.
 

Our Mission

We will strive to make each customer’s experience enjoyable. We will always attempt to be the best specialty furniture source in our ever-expanding marketplace by providing quality products and services as measured by our customer’s satisfaction and our company’s reputation.



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